Host – Guidelines & Requirements

Successful Host families

Successful Host families are people who demonstrate a healthy “duty of care”. Host Families must:

  • Have a friendly personality and be flexible
  • Have acceptable moral and social values
  • Willing to accept and experience people from different cultures
  • Be located near public transport
  • Have a balance in their judgment between the need for an income and the welfare of a student
  • Provide clean and tidy accommodation
  • Ensure that in the event of illness the student receives medical attention
  • Ensure that the student is home at agreed times and their whereabouts known at all times.

This may not be easy at first; it takes time and patience on the part of both the host and the student. Good communication is essential which the host family should encourage from the onset.Please refer to the host application for full details.


Washing facilities must be available to all students who stay with you. You are not expected to do the students laundry if the students are over the age of 18 years but washing facilities should be provided. Please provide clear instructions/explanation to your student as to how he/she can use the facility on an as-needs basis. This will also avoid uneconomical use of your appliances.

All students are expected to iron their own clothes. Under-aged students will need their school uniform ironed for them. If you believe that your student (who is over the age of 18 years) is having difficulty, teach them how to do it. This is a life skill needed by all students. This will also teach them to be responsible. If they have specific clothing requirements, i.e. school uniforms etc, then they should be encouraged to keep their uniform in a clean and tidy condition.


Items such as toilet paper and soap are to be supplied by the Host Family as well as towels and bed linen. Students are expected to supply their own toothpaste and shampoo etc.


Students are expected to keep their own room in a tidy conditionat all times and hosts are expected to clean their rooms once a week. Some students may be happy to do this themselves.Students are also expected to keep their bathroom clean and tidy at all times and the host is expected to do a thorough clean once a week. Rooms for students do not need to be lockable. Living in a homestay is a matter of trust.

Study Tour Groups

Study Tour Groups are seasonal and are usually around the times of January and February and then again in June, July and August. Study tour groups are normally shorter stays and are usually twin share accommodation.

We pre-book student tour groups approximately one month in advance and will send you letter of confirmation with arrival and pick up times etc. Hosts providing accommodation to study tour groups are sometimes asked to pick up students from a particular area which is convenient to everyone. Homestay Direct Services will advise you in advance if this is applicable.

If, for any reason, the student is not happy with his/her placement and the matter cannot be resolved, we will place the student into another homestay as soon as possible at the discretion of Homestay Direct Services. We wish to make their limited time in Australia a positive and memorable experience.

Student Arrivals

A member of the host family must be home on the day of a student’s arrival. Homestay Direct Services will advise the flight details and estimated time of arrival to your home. However sometimes airline and transport companies have little control over the exact arrival time of your student. Providing we have been advised of any major changes we will advise you accordingly.

Once your student has arrived, contact our office mobile on 0404 907 423


PO Box 1282 East Malvern Vic 3145